Incident & Response Analyst | NTT DATA


Incident & Response Analyst


NTT DATA, Trusted Global Innovator, è tra i principali player a livello mondiale in ambito IT services.Con più di 140.000 professionisti in oltre 50 Paesi in tutto il mondo, siamo protagonisti e acceleratori della trasformazione digitale offrendo ai nostri clienti soluzioni tecnologiche e innovative progettate su misura.Il motore di NTTDATA sono le persone, ognuna con la propria unicità, talento ed attitudine. Abbiamo costruito una Smile Working Company in cui la cura, l’ascolto delle persone, il loro benessere e sviluppo delle competenze sono la nostra priorità. Abbiamo creato spazi di lavoro che favoriscono il senso di comunità e lo scambio costruttivo di esperienze. ​

Guardiamo al nostro domani con la stessa passione di ieri e abbiamo bisogno anche del tuo talento!

Role Description

The Incident Response Analyst will provide detection, containment, and analysis of security events to protect the confidentiality, integrity, and availability of information systems in accordance with the company's business objectives, regulatory requirements, and strategic goals.


•    Provide incident response services to the global organization on behalf of the Information Security Team. Providing first-line response and initial management of any new or developing IT security related issues
•    Receive, process, and resolve tickets per defined SLA's.
•    Analyze information garnered from monitoring systems, operational incidents, and other sources to determine the scope and impact of potential security incidents, and process accordingly
•    Critically assess current practices and provide feedback to management on improvement opportunities
•    Assist with the design and implementation of threat detection and prevention solutions identified as necessary for the protection of the assets
•    Effectively utilize common IR toolsets, platforms, and processes, such as Splunk, log management, packet capture, and breach detection systems. Using a specialist suite of IT Security monitoring tools and techniques, your role will see you providing a rapid and effective initial response as threats emerge.
•    Provide assistance with forensic examinations and chain -of-custody procedures as directed by the CIRT 
•    Provide input into standards and procedures
•    Report compliance failures to management for immediate remediation. Involved in gap assessments, upgrade paths, bug fixes and necessary workarounds for new IT Security issues.
•    Maintain assigned systems to ensure availability, reliability, integrity, including the oversight of current and projected capacity, performance, and licensing
•    Provide status reports and relevant metrics to the IT Security team
•    Contribute to the company's security-related information repositories and other marketing/awareness endeavors
•    Participate in special projects as needed

Required Skills

•    Bachelor's Degree and above or equivalent experience in an IT Security and analytical role.
•    3+ years of relevant experience in investigative or analytical roles
•    Work with cross-functional teams to drive improvements to policies and processes across teams
•    Broad understanding of TCP/IP, DNS, common network services, cloud/on prem infraestructure and other foundational topics
•    Intermediate knowledge of malware detection, analysis, and evasion techniques
•    Ability to gather and analyse facts, draw conclusions, define problems, and suggest solutions
•    Strong written and oral communication skills. Ability to convey complex concepts to non-technical constituents. Proficiency in oral and written English
•    Provides exemplary customer service by striving for first call resolution and demonstrating, empathy, respect, professionalism, and expertise
•    Demonstrated integrity in a professional environment
•    Excellent teaming skills
•    Maintain critical thinking and composure under pressure
•    Candidates must hold or be willing to pursue related professional certifications such as GCFE, GCFA, GCIH, CISM, or CISSP
•    English as a working language; multilingual is highly preferred


Location: Milano

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