Senior Service UX Design Lead | NTT DATA

JOB ROLE

Senior Service UX Design Lead

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NTT DATA, Trusted Global Innovator, è tra i principali player a livello mondiale in ambito IT services.Con più di 139.000 professionisti in oltre 50 Paesi in tutto il mondo, siamo protagonisti e acceleratori della trasformazione digitale offrendo ai nostri clienti soluzioni tecnologiche e innovative progettate su misura.Il motore di NTTDATA sono le persone, ognuna con la propria unicità, talento ed attitudine. Abbiamo costruito una Smile Working Company in cui la cura, l’ascolto delle persone, il loro benessere e sviluppo delle competenze sono la nostra priorità. Abbiamo creato spazi di lavoro che favoriscono il senso di comunità e lo scambio costruttivo di esperienze. ​

Guardiamo al nostro domani con la stessa passione di ieri e abbiamo bisogno anche del tuo talento!

www.nttdata.com/it

Responsibilities

We are looking for a talented Senior Service and UX Design Lead for our design studio, keen to join a global design studio to humanize complexity and positively impact people's lives. 

As a Lead Designer, you will become a point of reference in our studio and manage all aspects of a project: business, client relationship, team, design approach, and economics.  

You'll be a prominent client contact from the early stages, supporting Client Engagers in developing and leading trustworthy relationships with clients.

Required Skills

• At least +6 years of Service and UX Design experience

• Strong team and stakeholder management

• Design, scope, and research (ethnographic & human-centred) processes, insight gathering, critical thinking, concept generation and validation

• Help clients and stakeholders to better frame design challenges

• Strong presentation skills, the ability to articulate design intent to project teams and stakeholders

• Mentor Design team

• Manage the project budget and timelines

• Collaborate with cross-departments to produce high-quality work

• Manage multiple stakeholders' needs, interests, priorities, and expectations effectively and sensitively

• Design services and experiences within (or for) a large organization

• Work independently to deliver a project from start to finish

• Create key deliverables (i.e., research output, detailed user journeys, service blueprint, system map, stakeholder map, storyboards, scenarios, interaction models, wireframes & prototypes for complex systems, testing plan)

• Excellent communication skills

• Business fluent in English and Italian (oral and written)

 

• Be an ambassador for the importance of design for clients

• Plan and facilitate workshops

 

• Curious about modern technology and how to leverage it to create better user experiences

• You must be future-focused and curious about innovation

 

 

 

 

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Location: Milano, Roma

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